Willow Lodge - Booking terms and conditions
Terms and Conditions


This is a legally binding contract between the property owner, [tag:accountname] and the holidaymaker. The property owner is also referred to as "we" and "us".

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".

The property referred to being [tag:bookablenameandaddress].
 Whistley Farm is based on self –catering accommodation.
No Hen or Stag parties accepted.
All properties are non -smoking properties.  


A booking deposit is payable within 1 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.

Cancellation by the Holidaymaker

We strongly recommend you take out adequate holiday insurance, as our cancellation terms are that; refunds are only possible if we can re-let your booking. We regret that your deposit cannot be refunded .Bookings are not transferable.
It is your responsibility to check that your insurance cover is adequate .

 As Covid 19 is now an insurable event we strongly advise you to take adequate insurance cover, as we no longer refund if you or a party member contract Covid 19 ,or if you or a member of your party are told to self isolate resulting in your booking not being to go ahead , we still  advise you to take out adequate holiday insurance re our standard terms and conditions to cover any eventuality .

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid. We cannot be held responsible for cancellations outside our control.


Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
 Owners Liability
Please be aware that a Farm can be a dangerous place, all access to any of the Farm Buildings are Prohibited. Children must be supervised at all times around the Farm and by the Lakes.
The grounds and Lakes are made up from natural habitat , so please be aware that ground conditions can vary and change particularly around the Lakes, it is recommended that appropriate footwear is worn and care must be taken near the edge of the Lakes. The owner will not be liable for personal injury (other than resulting from negligence) to the hirer or any member of his party, or for the loss or damage to the property of the hirer and any member of your party including vehicles and contents. 

 No Candles or Fireworks .The use of candles or Fireworks is not permitted unless expressly agreed in writing with the Proprietors.
The flying of drones is prohibited , unless we have agreed otherwise .
BBQ‘s must not be lit under the Veranda of the Lodges.  No camper vans/caravans/camping without prior permission . No additional electric home appliances i.e Cookers, deep fat fryers, electric heaters , electric bikes/E scooters etc. 
No charging of electric cars.
Number of Guests

The maximum number of people entitled to stay at this property is [tag:bookablesleeps] and furthermore, only those people named on the booking form are entitled to stay, the total number of guests must not exceed the limit for any booking period. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.

No visiting day guests without the permission of the owners .

Dogs are only permitted in Willow & Riverside Lodge,( 1 dog is considered in Kelpers Barn please enquire first ) where dogs are permitted then a maximum number of two medium sized dogs shall apply. Only well behaved and non-aggressive dogs are permitted, on condition that they are not allowed upstairs, on the furniture, or the beds, nor left unattended in the Accommodation or grounds . Any dog causing a nuisance in any way e.g.; by consistently barking or aggressive behaviour, will be asked to be removed immediately. Breaching this condition will result in the hirer being requested to leave without recompense. Dogs must be kept under strict control at all times, and must not be allowed to swim in the Lake. Fouling of Lawns and grounds must be disposed of promptly. Please provide bedding and towels for your dog. No other domestic pets can be accepted in the Accommodation. 
All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

 The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

Arrival and Departure Time

Every effort will be made to have the property available from 16:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

Fishing Rules

1. Barbless hooks
2. Landing nets are essential, you will not be allowed to fish without one.
3. No keep nets.
4. Fish must be handled with great care.
5. Children fishing must be supervised.
6. Fishing equipment left unattended is at your own risk.
7. A valid fishing license will be required.

8. Fishing mats must be used at all times .

9. Any photographs taken must show the fishing mat present.

10. We recommend that you wear appropriate outdoor footwear to cope with the natural landscape ,ie; walking boots with heel , heeled wellington boots , particularly around the lakes.


There is a small charge of £5 per day or £25 per week, family concessions are available.

To prevent contamination, please ensure your landing nets are clean and dry prior to your visit. All landing nets will be checked before you fish.


The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Children must be supervised at all times.


We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.


The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.


Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Terms and Conditions update

We may make changes to these Booking Conditions at any time by sending you an email with the modified Booking Conditions or by posting a copy of them on the Site. Any changes will take effect 5 days after the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier. If you continue to use the Site after that period has expired, it means that you accept any such changes. The modified Booking Conditions will not apply to any Bookings that we confirm with you before the date the modified Booking Conditions come into effect.

Updated on the 1st October 2023